Concierge First Impressions - SNF

US-CO-Denver
4 months ago
Job ID
2017-1568
# of Openings
1
Category
Customer Service/Support
Type
FT (Full-Time) = Eligible for ALL benefits (employee works 30+ hours per week)

Overview

Juniper Village is dedicated to nurturing the spirit of life in each individual whose life we touch so that we may all live fully throughout all seasons of life.  We do this by encouraging an active body, an engaged mind and a fulfilled spirit. 

 

Juniper Village owns and operates Skilled Nursing and skilled care communities in four regions across the country.  The company’s operations are designed and managed to provide the finest quality personal service and exceptional care to foster healthy and independent lives for those who live and work in our communities. The company’s team of experienced committed individuals is deeply committed to achieving the company’s mission and balancing quality in service, program and environment with financial stability and prosperity.  Together, we nurture the spirit of life.

Responsibilities

  • Comply with Juniper Village’ philosophy and hallmarks as well as all written policies and procedures that govern the operation of the Business Education and Information Systems Departments
  • Embraces Culture Change and resident-centered philosophies
  • Perform all assigned tasks in accordance with policies and procedures and as instructed by the Business Office Manager as well as other members of the Leadership Team. Works closely with the Community Life team.
  • Oversee all components of First Impressions program.
  • Answer incoming telephone calls, forward and take messages as appropriate according to script.
  • Ensure prospective resident inquiries are recorded accurately and forwarded to appropriate manager for immediate follow-up.
  • Greet and direct visitors and guests.
  • Coordinate resident assessment dates and times with Leadership Team
  • Assist with move-in process.
  • Maintain telephone record of all messages taken.
  • Receive and send packages.
  • Ensure admissions waiting areas and concierge areas are clean and organized.
  • Ensure snacks are available in marketing areas.
  • Organize and distribute mail.
  • Perform functions of computer/data processor as needed.
  • Prepare reports as needed
  • Perform secretarial functions as needed
  • Assist with preparation and mailing out of invitations, notices, flyers, etc. to target mailing lists.
  • Assist in the development of resident files.
  • Maintain various logs
  • Maintain Personal Needs account records for residents including balancing PN petty cash with the BOM and/or BOA at the beginning and end of each shift.
  • Balance meal ticket receipts with the BOM and/or BOA at the beginning and end of each shift.
  • Assist with the completion of management reports
  • Create calendars, schedules for the leadership team as requested
  • Assist in the coordination of resident transportation services.
  • Make written and oral reports to the Administrator concerning the operation of Concierge Services
  • Work in concert with other members of the Leadership Team
  • Perform functions of computer/data processor.
  • Assist in the planning and implementation of the In Touch Orientation and in service training.
  • Ensure adequate supplies and equipment is available to meet the day to day operational needs of the Concierge areas.
  • Accept employment applications and assists in the coordination of associate hiring process.
  • Assist in resident information management.
  • Serve as networking team member, as directed.
  • Carry out QAPI roles and responsibilities as assigned.
  • Follow established policies and procedures in support of QAPI efforts.

Qualifications

  • A High School Diploma, an Associate, or Bachelor’s Degree in Business is desired.
  • Previous experience in healthcare or service related setting preferred.
  • Aptitude for math.
  • Computer literate.
  • Basic accounting principles
  • Knowledge of the physiology and psychology of the older adults.
  • Must be able to read, write, speak, and understand the English language.
  • Presents a highly polished, professional image, appearance and manner.
  • Must not pose a direct threat to the health or safety of other individuals within the community.
  • Attends and participates in mandated yearly training programs and all required meetings.
  • Must be able to manage time efficiently so as to achieve goals.
  • Adheres to all Human Resources policies, procedures, and code of conduct.
  • Respects confidentiality of information and Resident’s rights.
  • Perform job in a safe manner, using proper body mechanics, infection control, etc.
  • Responsible for proper care of all property, equipment, supplies and financial assets involved in the performance of the job.
  • Perform other duties as required.

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