Medical Concierge - ALF

US-FL-Naples
5 days ago
Job ID
2017-1522
# of Openings
1
Category
Health Care
Type
PT (Part-Time) = Eligible for Dental and Voluntary products (employee works between 15-29 hours per week)

Overview

Juniper Village is dedicated to nurturing the spirit of life in each individual whose life we touch so that we may all live fully throughout all seasons of life.  We do this by encouraging an active body, an engaged mind and a fulfilled spirit. 

 

Juniper Village owns and operates assisted living and skilled care communities in four regions across the country.  The company’s operations are designed and managed to provide the finest quality personal service and exceptional care to foster healthy and independent lives for those who live and work in our communities. The company’s team of experienced committed individuals is deeply committed to achieving the company’s mission and balancing quality in service, program and environment with financial stability and prosperity.           Together, we nurture the spirit of life.

Responsibilities

Responsibilities:

Primary Care Clinic Day Coordination

  • Develops list of residents to be seen on each day (in conjunction with the primary care practitioner)
  • Takes vitals for each resident to be seen that day, including weight, blood pressure, pulse, temperature, and documents all information in resident’s chart
  • Reviews resident schedule with Juniper team in morning meeting to determine any specific questions or concerns
  • Provides any new paperwork or orders to the practitioner
  • Manages resident flow to the clinic, keeps an efficient schedule, escorts residents to the clinic and stays with them during the visit if requested by either the resident or practitioner
  • Assist physician and/or nurse practitioner in the clinic as needed 
  • Give instructions to residents when requested by the practitioner

 

Health Quarterbacking/Coaching

  • Works 1:1 with residents and/or families to establish self-management goals
  • Schedule and conduct follow-up visits as needed
  • Schedule specialist and other off-site appointments as needed
  • Reminds residents 2-3 days prior to scheduled appointments, determines if there are particular needs they need addressed during the appointment
  • Coordinates transportation to off-site visits (if provided) with appropriate community team members
  • Advises families of off-site appointments as soon as scheduled, family alerted if they need to provide transportation
  • Communicate any resident follow-up needs with wellness team and family
  • Meets with wellness team to discuss complex cases
  • May lead group educational or support groups for residents with chronic conditions

 

Care Partner

  • Works with care team to review charts as needed
  • Assist with assessments and care plan development
  • May take labs (if properly credentialed)
  • May renew prescriptions (if properly credentialed)

 

Administration

  • Sets up new residents in Practice Fusion (or other provider EMR), updates insurance and other information as needed for existing residents
  • Ensure all related and required reports, releases, labs, and information is filed and available in residents’ medical records prior to their appointment
  • Audits charts in both PointClickCare and Practice Fusion (or other provider EMR) monthly to assure that all information is entered and accessible to the providers and wellness team 
  • Reviews insurance payment options with residents/POA/providers
  • Schedules outside lab, specialist, and other appointments
  • Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required 
  • Take telephone messages and provide feedback and answers to resident/physician/ pharmacy calls 
  • Triage and process messages from residents and front office staff to physicians and physician assistants
  • All other duties as assigned

Qualifications

  • A High School Diploma
  • Successful completion of an approved medication administration course QMAP or Certified Medication Technician
  • Successful completion of a C.N.A, C.H.H.A or C.M.A. certification
  • Successful completion of a CPR and First Aid course (or ability to complete within 30 days of hire)
  • Must be able to stand for up to 50% of the time worked.
  • Must be able to see, hear, and speak.
  • Working conditions are 100% indoors.
  • Works throughout the community and its premises.
  • Moves intermittently during working hours. Movement includes, but is not limited to standing, walking, sitting, pulling, lifting, reaching, carrying, pushing, climbing, kneeling, stooping, and twisting.
  • Is subject to frequent interruptions.
  • Must possess sight/hearing senses or use prosthetics that will enable these senses to function so that the requirements of the position can be met.
  • Must be able to assist in the evacuation of residents during emergency situations.
  • Able to communicate intentions and directions to residents, staff, families, and others as needed.
  • May be subject to hostile and emotionally upset residents, family members, staff, and visitors.
  • Works beyond normal working hours and on weekends and holidays when necessary.
  • Is subject to call back during emergency conditions.
  • May be subject to the handling of and exposure to hazardous chemicals.
  • Is subject to exposure to infectious waste, disease, conditions, etc. including tuberculosis, the AIDS and Hepatitis B viruses.
  • Is subject to injury from falls, burns from equipment, odors, etc. throughout the workday as well as reactions from duct, disinfectants, and other air contaminants.

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